Glossy Fashion Awards honors brands ‘creating immersive and personalized
moments for their customers’
[MONTREAL AND NEW YORK – August 10, 2023] --
Coveo
(TSX:CVO), a leader in AI platforms that transform digital experiences with
intelligent search, recommendations, 1:1 personalization, and merchandising,
today announced that the company and its customer,
Caleres
(NYSE:CAL), a global footwear company with a diverse portfolio of brands,
won
for Best Personalized Shopping Experience in the 2023
Glossy Fashion Awards
. The award was based on Caleres’ use of the Coveo Relevance CloudTM,
which leverages AI to improve the shopping experience across the majority of
its brands, including Famous Footwear, Sam Edelman, Naturalizer, Allen
Edmonds, Dr. Scholl’s, and more.
“We’re delighted to be recognized for our efforts with Caleres,” said Elaine
Cobb, Chief Customer Officer at Coveo. “To be a $2.97B company in business
for 140+ years is an incredible achievement in the retail world, but also a
testament to a forward-thinking brand. Embracing digital and AI has resulted
in award-winning success for Caleres. Savvy retailers who stay on top of
modernizing their digital strategies will always be more competitive, and
successful in the end.”
The Glossy Fashion Awards recognized the results achieved after Caleres
finalized a two-year project, which culminated in migrating its branded
websites from their former platform to the Coveo Relevance CloudTM.
After the initial “go live”, Caleres rapidly re-launched its websites over
an 18-month period – nearly one website per month. With Coveo’s AI and
machine learning technology powering search and personalization across most
of Caleres’ websites, the retailer was able to offer an improved product
discovery experience with more accurate search results, which led to an
increase in search-driven revenues. Furthermore, the platform’s machine
learning-powered product recommendations fueled the personalized shopping
experience with a significant increase from product recommendations
year-over-year.
“We had a desire to deliver a more personalized, immersive shopping
experience sitewide,” states Willis Hill, SVP and chief information officer
at Caleres. “It was important to invest in software and partners that shared
our belief in the end customer experience and the empowerment of business
users. Coveo fits nicely into that philosophy of focusing on the customer
and with their AI, relevance, and personalization we can create smooth and
impressive website experiences that feel easy and natural.”
The jury panel for the Glossy Fashion Awards included executives from Gucci,
SAKS OFF 5TH, Fashionphile, Oakley, and others.
“The stand-out themes in this year’s Glossy Fashion Awards competition have
been around sustainability, inclusivity and personalized shopping
experiences,” said Jill Manoff, editor-in-chief, Glossy Magazine. “Our
judges had the difficult job of determining which submissions represented
the most inspiring initiatives. Congratulations to Caleres and Coveo on
their impressive personalized shopping experience win!”
The complete list of Glossy Fashion Awards winners is available at:
https://www.glossy.co/awards/fashion/
. Visit Caleres at
https://www.caleres.com/
, and learn more about the Coveo Relevance Cloud TM at
http://www.coveo.com
.
About Coveo Solutions
We believe AI is a competitive imperative to deliver the delightful and
relevant digital experiences people expect, while maximizing profitability.
Coveo accelerates the application of AI platforms in enterprises, helping
them personalize and profitize every experience at scale.
The Coveo Relevance Cloud™ platform is a market-leading AI platform that
enhances search, recommendations, personalization, and merchandising
intelligence in digital experiences across commerce, service, website, and
workplace applications. Coveo’s platform includes analytics, AI model
testing capabilities, and can easily integrate into almost any digital user
experience a large enterprise delivers. Our platform is cloud-native SaaS,
multi-tenant, API-first, and headless.
Coveo has been a pioneer in the application of AI within the enterprise. Our
Coveo Relevance Generative Answering™ capability, which integrates LLM
technology with Coveo’s platform to feed generative AI with a common, secure
unified index and real-time content, helps to drive relevance at scale and
consistent factuality, with secure sources of truth across all channels.
Specifically, this helps to solve many of the key challenges of utilizing
generative AI for enterprise use cases.
We help hundreds of the world’s leading brands create tangible financial
value. We believe our platform is differentiated by its sophisticated
applied AI, designed to deliver highly relevant, bespoke digital experiences
that drive superior business outcomes. In addition, our platform’s
scalability, rapid time to value, enterprise-grade security and compliance,
and native integrations with other third-party technology applications set
us apart. We are a Salesforce Summit ISV Partner, an SAPⓇ Endorsed App, and
an Adobe Gold Partner.
Coveo is a trademark of Coveo Solutions, Inc.
Stay up to date on the latest Coveo news and content by subscribing to the
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, Twitter, and
YouTube
.
About Caleres:
Caleres is a diverse portfolio of global footwear brands that include Famous
Footwear, Sam Edelman, Vionic, Naturalizer, Allen Edmonds, Lifestride, and
more. Our products are available virtually everywhere – in the nearly 1,000
retail stores we operate, in hundreds of major department and specialty
stores, on our branded e-commerce sites, and on many additional third-party
retail websites. Combined, these brands make Caleres a company with both a
legacy and a mission. Our legacy is our more than 140 years of craftsmanship
and our passion for fit, while our mission is to continue to inspire people
to feel great … feet first. Visit
caleres.com
to learn more about us.
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